Plots, the market, delivery and billing — the things people ask us most.
Plots & harvest
What exactly is "a plot"?
A plot is your own assigned growing space on the farm. Its number appears in your account after your membership is active and the farm assigns it.
Do I have to do the farming myself?
Farm work and customer updates are recorded by authorised operations staff. The account shows only updates linked to your assigned plot.
What grows on my plot?
Current crops and harvests depend on crop-cycle and harvest records linked to the plot; the platform does not promise a fixed mix.
Can I switch between Half and Full plot?
Online plan changes are not currently available. Contact support and we'll help with timing and the options available for your membership.
The Market
Do I need a plot to shop the market?
No plot subscription is required to shop The Market. At checkout, you can sign in or continue as a guest.
How does the 10% member discount work?
Active plot members receive 10% off eligible Market items. The saving is applied automatically at checkout when you sign in.
Is everything organic?
Product-origin or certification claims must come from the current product record and supporting operations data. Contact support if a listing does not show evidence.
Delivery & billing
Where do you deliver?
The delivery areas page lists the pincodes we currently serve. We'll confirm your pincode again at checkout.
When will my harvest and market order arrive?
Choose from the delivery times available at checkout. You can follow delivery updates from your account.
Is delivery free?
Any delivery fee is shown in your order total before you pay.
How am I billed for my plot?
Your plot is billed as a recurring subscription. Your membership starts or renews after payment is confirmed.
Can I pause or cancel?
Online pause and cancellation are not currently available. Contact support for help before your next billing date.
Everything else
What if something in my box isn't right?
Contact support with the order number and evidence if relevant. A request is not an approved or completed credit, replacement or refund.
How do you handle my data?
We only store what's needed to run your account and deliveries, and never sell it. See our privacy policy for detail.